Privacy Policy

At DoorstepDrip, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using doorstepdrip.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information necessary to provide our services, including:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction details
• Payment-related information processed through our payment providers
• Information you provide when contacting our customer support team

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments and prevent fraudulent transactions
• Provide customer support
• Respond to enquiries and requests
• Manage returns, refunds, and exchanges
• Improve our website, products, and services
• Maintain website security and prevent misuse
• Comply with applicable legal and regulatory requirements
• Send marketing communications where you have provided appropriate consent

3. Payment Information

Payments made through our website are processed by third-party payment providers. DoorstepDrip does not normally store your complete payment card details on its own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve the shopping experience.

Some cookies may be placed by third-party services that help us operate and improve our website.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers where necessary to operate our business and provide services to you. These may include:

• Payment processors
• Shipping and delivery providers
• Website and e-commerce service providers
• IT, security, and fraud-prevention providers
• Customer service providers
• Professional advisers where reasonably necessary

We may also disclose information where required by law, court order, regulatory authority, or where necessary to protect our legal rights, customers, or business.

6. Third-Party Services

Our website may use third-party services and applications to provide payment processing, analytics, advertising, shipping, customer support, and other functionality.

These third parties may process personal information according to their own privacy policies. We encourage you to review the privacy policies of any third-party service you use through our website.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, and complying with legal and regulatory obligations.

9. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information in a portable format where applicable

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

10. Marketing Communications

Where applicable, we may send promotional or marketing communications if you have provided the necessary consent or where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

12. International Data Transfers

Some of our service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

DoorstepDrip
135 Creek Road
London, SE8 3BU
United Kingdom

Email: support@doorstepdrip.com
Phone: +44 20 8692 3148

We aim to respond to privacy-related enquiries within a reasonable timeframe.

15. Data Protection Complaints

If you are based in the United Kingdom and believe that your personal information has been handled in a way that breaches applicable data protection law, you may have the right to raise a concern with the UK's data protection regulator.

We encourage you to contact us first so that we have an opportunity to address your concern.