Return and Refund Policy

At DoorstepDrip, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it in accordance with the terms outlined below.

1. Return Period

We accept eligible returns within 14 days of the date your order was delivered.

To be eligible for a return, you must contact us within this 14-day period and provide your order details.

2. Return Conditions

To be eligible for a return, items must be returned in their original condition and, where applicable, with their original packaging, accessories, manuals, tags, and other included materials.

Items that have been used, damaged, altered, or returned incomplete may not be eligible for a refund, except where the item is faulty or your legal consumer rights apply.

3. How to Request a Return

To request a return, please contact us using the details provided below. Please include your order number and a brief description of the reason for your return.

Our customer support team will provide you with the relevant return instructions.

4. Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs may be the responsibility of the customer.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for items that are lost or damaged while being returned to us.

5. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or different from the item you ordered, please contact us as soon as possible.

Please provide your order number and, where possible, photographs or other relevant information that can help us assess the issue.

We will review the issue and provide an appropriate solution in accordance with your consumer rights and applicable UK law.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

7. Refund Amount

Where a refund is approved, the amount refunded will depend on the circumstances of the return and applicable consumer protection law.

Where applicable, original standard delivery charges may also be refunded in accordance with your statutory rights.

8. Exchanges

If you would like to exchange an item, please contact us before returning it. Exchanges may be subject to product availability.

9. Your Legal Rights

Nothing in this Return and Refund Policy affects or limits any rights you may have under applicable UK consumer protection laws.

If an item is faulty, not as described, or does not meet the required legal standards, you may have additional statutory rights.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@doorstepdrip.com
Phone: +44 20 8692 3148

Address:
135 Creek Road
London
SE8 3BU
United Kingdom