Shipping policy

Shipping Policy

At DoorstepDrip, we aim to make your shopping experience simple, transparent, and reliable. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Delivery Area

We currently offer delivery to UK addresses only.

Orders placed with delivery addresses outside the United Kingdom cannot currently be fulfilled.

2. Standard Shipping

Our standard UK shipping service is:

  • Delivery time: 3–5 business days
  • Shipping cost: £4.00
  • Free shipping: Orders of £150 or more qualify for free standard shipping.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier service, public holidays, or circumstances outside our control.

3. Order Processing

Orders are processed as soon as reasonably possible after payment has been successfully received.

Please make sure that your delivery address and contact information are correct before completing your order. We cannot be responsible for delays or additional costs caused by incorrect or incomplete delivery information provided at checkout.

4. Delivery Delays

Although we work to ensure orders arrive within the estimated delivery timeframe, occasional delays can occur due to:

  • Courier delays
  • Severe weather
  • Public holidays
  • High-volume periods
  • Incorrect or incomplete delivery information
  • Circumstances beyond our reasonable control

If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can assist you.

5. Tracking

Where tracking is available for your order, tracking information will be provided to you by email after your order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been collected by the carrier.

6. Delivery Address

We deliver to valid UK delivery addresses provided at checkout.

Customers are responsible for ensuring that the delivery address is accurate and complete. If you enter an incorrect address, please contact us as soon as possible.

If an order has already been dispatched, we may be unable to change the delivery address.

7. Failed or Missed Delivery

If a delivery attempt is unsuccessful, the courier may leave instructions regarding collection or another delivery attempt.

Please follow the courier's instructions to arrange delivery or collection where applicable.

8. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible with your order details and, where possible, photographs of the packaging and the item received.

We will review the issue and assist you in accordance with our Returns and Refunds Policy.

9. Contact Us

If you have any questions about your order or delivery, please contact us:

Email: support@doorstepdrip.com
Phone: +44 20 8692 3148

Address:
135 Creek Road
London
SE8 3BU
United Kingdom