Terms of Service

These Terms of Service govern your use of the DoorstepDrip website and the purchase of products through our online store.

By accessing or using doorstepdrip.com, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About DoorstepDrip

DoorstepDrip is an online retailer offering cycling-related products and equipment to customers in the United Kingdom.

Our contact details are:

DoorstepDrip
135 Creek Road
London, SE8 3BU
United Kingdom

Email: support@doorstepdrip.com
Phone: +44 20 8692 3148

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorised access to our website or systems
• Interfere with the security or operation of the website
• Use automated systems to access or collect information from the website without permission
• Submit false, misleading, or fraudulent information

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and pricing displayed on our website are accurate and up to date.

However, product packaging, appearance, specifications, and availability may occasionally differ from information displayed on the website due to manufacturer updates or changes outside our reasonable control.

We reserve the right to correct errors, update product information, and change product availability or pricing where necessary.

4. Product Availability

All products are subject to availability.

Adding a product to your basket does not guarantee that the product will remain available until your order has been successfully placed and accepted.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for the unavailable item.

5. Prices and Payment

All prices displayed on our website are shown in pounds sterling (£), unless otherwise stated.

Applicable delivery charges will be displayed during the checkout process before you complete your purchase.

Payment must be successfully authorised before an order can be processed.

We use third-party payment providers to securely process payments. We do not normally store your complete payment card details on our own systems.

6. Orders

When you place an order, you are making an offer to purchase the selected products in accordance with these Terms of Service.

After placing an order, you should receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, pricing errors, product availability issues, or other legitimate reasons.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Delivery

We currently deliver orders to addresses within the United Kingdom only.

Our standard delivery service is generally:

• Standard UK Shipping: 3–5 business days
• Shipping charge: £4.00
• Free shipping: Orders of £150 or more

Delivery estimates are provided as guidance and may be affected by circumstances outside our reasonable control.

For full information about delivery, please refer to our Shipping Policy.

8. Returns and Refunds

We accept eligible return requests within 14 days of delivery, subject to the conditions set out in our Return and Refund Policy.

Returned products should generally be unused and in their original condition and packaging, together with any applicable accessories or included items.

Nothing in these Terms limits or excludes any statutory rights you may have under applicable UK consumer protection law.

For complete information about returns, refunds, faulty products, and cancellations, please refer to our Return and Refund Policy.

9. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request relevant information, photographs, or other reasonable evidence to help us investigate the issue.

Where applicable, we will provide an appropriate remedy in accordance with your statutory consumer rights.

10. Consumer Rights

These Terms of Service do not affect your statutory rights as a consumer.

If you are purchasing as a consumer in the United Kingdom, you may have rights under applicable consumer protection legislation, including rights relating to the quality, conformity, and description of goods.

Where these Terms conflict with mandatory consumer rights, those statutory rights will take precedence.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to DoorstepDrip and is protected by applicable intellectual property laws.

You may access and use the website for personal and lawful shopping purposes. You must not reproduce, distribute, modify, copy, or commercially exploit website content without appropriate permission.

12. Third-Party Links and Services

Our website may contain links to or integrations with third-party websites, services, payment providers, delivery providers, or other platforms.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services that we do not control.

13. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website where necessary for maintenance, security, updates, or other operational reasons.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be restricted.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

15. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transport disruption, strikes, government action, technical failures, or disruption affecting third-party service providers.

Where such circumstances occur, we will take reasonable steps to minimise the impact and keep customers informed where appropriate.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and process personal information.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The latest version will be published on this page with an updated "Last Updated" date.

Your continued use of the website after changes are published means that the updated terms will apply to your future use of the website.

18. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

Any disputes will be subject to the applicable courts and legal procedures, while preserving any rights you may have as a consumer under applicable law.

19. Contact Us

If you have any questions regarding these Terms of Service, your order, or our services, please contact us:

DoorstepDrip
135 Creek Road
London, SE8 3BU
United Kingdom

Email: support@doorstepdrip.com
Phone: +44 20 8692 3148